Shipping Policy

SHIPPING & DELIVERY POLICY

Processing & Delivery Time

We aim to get your Ventic Knee Brace to you as quickly as possible.

  • Processing Time: All orders are processed and dispatched within 1–3 business days.
  • Delivery Estimates: Standard delivery typically takes 5–7 business days for domestic orders and 7–14 business days for international orders, depending on your destination and local courier efficiency.

Shipping Costs

We are pleased to offer Free Standard Shipping on all domestic orders. For international orders or expedited shipping upgrades, applicable fees will be calculated and displayed clearly at checkout before you complete your payment.

International Destinations

Ventic currently ships to the following regions:

  • North America: United States, Canada.
  • Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Australia, and more.
  • We are actively expanding our global reach to bring Ventic to more customers worldwide.

Split Shipments

To ensure faster delivery, items in the same order may occasionally be fulfilled from different distribution centers. In this case, your order will arrive in separate packages. You will receive a unique tracking number for each shipment via email.

Address Changes

Please verify your shipping details carefully. Once an order has been dispatched, we are unable to reroute the package.

  • Need to make a change? You may cancel your order within 60 minutes of purchase and place a new one with the correct details.

Lost or Missing Packages

If your tracking information shows "Delivered" but you have not received your package, please contact us immediately at help@tryventic.com. We will initiate a priority investigation (typically 1–3 business days) to resolve the issue swiftly.

Damaged or Incorrect Orders

Your satisfaction is our priority. If you encounter any of the following issues, please notify us within 3 business days (72 hours) of delivery:

  • Items arrived damaged or defective.
  • Incorrect or missing items.
  • Delivery discrepancies (signed for but not received).

Please email help@tryventic.com with your Order Number and photo evidence. We will review your case promptly and ensure a satisfactory resolution.